Presence

GoldMine

Integration with GoldMine allows users to search companies and contacts for the caller's details. When found, the caller's contact details can quickly be shown on the screen.

Watch the video to see this being demonstrated.
Samsung Xchange allows users to integrate with the contact data from GoldMine. When configured, dialling from GoldMine is performed by either using GoldMine's inbuilt TAPI dialling or by adding dial buttons using Samsung Xchange.

When on a call, if the called or calling party's details are in the GoldMine database then this will be detected and a GoldMine button will be shown. When pressed, the associated contact record will appear.

Using the Address Book, the GoldMine contact database will also be searched and the results displayed. Users can then select a contact and access the record or dial directly using the mouse.

Finally, the Call History window includes the contact details from GoldMine and can also be used to show the contact or dial them directly.

For more information regarding your version of Goldmine, click on the related link below (link opens in a new page):