System Requirements

Minimum Server Specifications - Small Single Site

These minimum server specifications are valid for the following parameters:

  • Single site
  • Up to 30 trunks
  • Up to 500 calls per hour
  • Up to 50 extensions / users

Supported Operating Systems

  • Windows Server 2016 Desktop Experience Edition
  • Windows Server 2012
  • Windows Server 2012 R2
  • Windows Server 2008 R2
  • Windows 10 (Desktop mode)
  • Windows 8.1 (Desktop mode)
  • Windows 8 (Desktop mode)
  • Windows 7 Professional
32 bit and 64 bit

Note: Xchange is not supported on a Windows server that is also configured as a Windows domain controller.

Minimum Hardware Requirements

  • Processor: As advised by Microsoft for Windows Operating Systems specified above
  • 4GB Memory
  • 20GB free hard drive space
  • Network adapter connected to a TCP/IP network (not wireless)

Virtual environments are supported e.g. Vmware, Hyper-V

Note: A small single site server installation may co-exist with other applications on a shared server. However, if the machine experiences performance issues then a dedicated server should be used.

Minimum Server Specifications - Medium Multi Site

These minimum server specifications are valid for the following parameters:

  • Up to 6 sites
  • Up to 150 trunks across combined sites
  • Up to 2000 calls per hour
  • Up to 400 extensions / users

Supported Operating Systems

  • Windows Server 2016 Desktop Experience Edition
  • Windows Server 2012
  • Windows Server 2012 R2
  • Windows Server 2008 R2
  • Windows 10 (Desktop mode)
  • Windows 8.1 (Desktop mode)
  • Windows 8 (Desktop mode)
  • Windows 7 Professional
32 bit and 64 bit

Note: Xchange is not supported on a Windows server that is also configured as a Windows domain controller.

Minimum Hardware Requirements

  • Processor: As advised by Microsoft for Windows Operating Systems specified above
  • 4GB Memory
  • 20GB free hard drive space
  • Network adapter connected to a TCP/IP network (not wireless)

Virtual environments are supported e.g. Vmware, Hyper-V

Note: A dedicated server is required for medium server installations.

Minimum Server Specifications - Large Multi Site

These minimum server specifications are valid for the following parameters:

  • Up to 6 sites for OfficeServ
  • Up to 15 sites for SCM
  • Up to 300 trunks across combined sites
  • Up to 4000 calls per hour
  • Up to 1000 extensions / users

Supported Operating Systems

  • Windows Server 2016 Desktop Experience Edition
  • Windows Server 2012
  • Windows Server 2012 R2
  • Windows Server 2008 R2
  • Windows 10 (Desktop mode)
  • Windows 8.1 (Desktop mode)
  • Windows 8 (Desktop mode)
  • Windows 7 Professional
64 bit only

Note: Xchange is not supported on a Windows server that is also configured as a Windows domain controller.

Microsoft SQL Server Requirements

  • SQL Server 2008 R2
  • SQL LocalDB*
Call history would need to be restricted to 14 days if SQL LocalDB used.

Minimum Hardware Requirements

  • Processor: As advised by Microsoft for Windows Operating Systems specified above
  • 4GB Memory
  • 20GB free hard drive space
  • Network adapter connected to a TCP/IP network (not wireless)

Virtual environments are supported e.g. Vmware, Hyper-V

Note: A dedicated server is required for medium server installations.

Xchange PC Client

Supported Operating Systems

  • Windows 10 (Desktop mode)
  • Windows 8.1 (Desktop mode)
  • Windows 8 (Desktop mode)
  • Windows 7 Professional

Note: Terminal Services / Citrix are not supported with Xchange Softphone.

Minimum Hardware Requirements

  • 1.8 GHz Pentium-class processor
  • SVGA display
  • 2GB Memory
  • 1GB free hard drive space
  • Network adapter connected to a TCP/IP network
  • Keyboard and mouse

Xchange Mac Client

Supported Operating Systems

  • macOS Version 10.12: Sierra
  • OSX Version 10.11: El Capitan
  • OSX Version 10.10: Yosemite
  • OSX Version 10.9: Mavericks
  • OSX Version 10.8: Mountain Lion

Minimum Hardware Requirements

  • Mac with an Intel processor
  • SVGA display
  • 1GB Memory
  • 1GB free hard drive space
  • Network adapter connected to a TCP/IP network
  • Keyboard and mouse

Xchange Operator PC Client

Supported Operating Systems

  • Windows 10 (Desktop mode)
  • Windows 8.1 (Desktop mode)
  • Windows 8 (Desktop mode)
  • Windows 7 Professional
32 and 64 bit

Minimum Hardware Requirements

  • 1.8 GHz Pentium-class processor
  • SVGA display
  • 2GB Memory
  • 1GB free hard drive space
  • Network adapter connected to a TCP/IP network
  • Keyboard and mouse

Maximum Operators per Server

  • Up to 6 Xchange Operator on a small site
  • Up to 8 Xchange Operator on a medium site
  • Up to 10 Xchange Operator on a large site
Note: Terminal Services / Citrix are not supported with Xchange Operator

Xchange Mobile Client

Supported Operating Systems

  • Android 2.3 to 6.0
  • iOS 6 to 11.2
Note: Please be aware that Huawei devices are currently unable to initiate calls through Dial Through.

Xchange TAPI Driver

Supported Operating Systems

  • Windows 10 (Desktop mode)
  • Windows 8.1 (Desktop mode)
  • Windows 8 (Desktop mode)
  • Windows 7 Professional

Minimum Hardware Requirements

  • 1.8 GHz Pentium-class processor
  • SVGA display
  • 2GB Memory
  • 1GB free hard drive space
  • Network adapter connected to a TCP/IP network
  • Keyboard and mouse

Web Dialing

Supported Versions

Browser Supported Versions Extension / Add-on
Internet Explorer (PC) 11 * Telephone Number Detection 1.1.0
Google Chrome (PC & Mac) 63.0 Telephone Number Detection 1.1.7
Mozilla Firefox (PC) 57.0 Telephone Number Detection 1.2.2
Opera (PC & Mac) 47 Telephone Number Detection 1.1.7
Safari (Mac) 11.0 Telephone Number Detection 1.2.2

*Microsoft security patch MS14-080 stops web-page dialing working with IE11. Please contact the support desk if you are experiencing this issue.

Skype for Business

Supported Versions

  • Skype for Business 2015 and 2016 client

Enchancements

Supported Versions

  • Directory integration: Microsoft Active Directory 2000, 2003, 2003 (R2), 2008, 2008 (R2) & 2012
  • Calendar Integration: Microsoft Exchange 2010 - 2013

Microsoft Components

.NET Framework

  • SQL Server Express 2008 R2 (required and shipped with software) up to 2.5 version.
  • .NET 4.0 Framework (required and shipped with software) up to 2.5 version.
  • .NET 4.5 Framework (required and shipped with software) from 2.6 version onwards.

Note: Samsung Xchange Server makes use of a light weight embedded database.