As of April 16, 2020 SARS-CoV-2 Response
We are committed to the safety and health of all our Worldwide Employees and Customers and will endeavour to follow all guidelines of Centers for Disease Control and Prevention (CDC), Public Health England and applicable local governments. During this time all our global teams will be following Work-From-Home directives and will continue to work normal business hours. We apologize for any delay in responses and appreciate your understanding.
System Requirements
Minimum Server Specifications - Small Single Site
These minimum server specifications are valid for the following parameters:
- Single site
- Up to 30 trunks
- Up to 500 calls per hour
- Up to 50 extensions / users
Supported Operating Systems
- Windows Server 2019 Desktop Experience Edition
- Windows Server 2016 Desktop Experience Edition
- Windows 10 (Desktop mode)
Note: Xchange is not supported on a Windows server that is also configured as a Windows domain controller.
Minimum Hardware Requirements
- Processor: As advised by Microsoft for Windows Operating Systems specified above
- 4GB Memory
- 20GB free hard drive space
- Network adapter connected to a TCP/IP network (not wireless)
Virtual environments are supported e.g. Vmware, Hyper-V
Note: A small single site server installation may co-exist with other applications on a shared server. However, if the machine experiences performance issues then a dedicated server should be used.
Minimum Server Specifications - Medium Multi Site
These minimum server specifications are valid for the following parameters:
- Up to 6 sites
- Up to 150 trunks across combined sites
- Up to 2000 calls per hour
- Up to 400 extensions / users
Supported Operating Systems
- Windows Server 2019 Desktop Experience Edition
- Windows Server 2016 Desktop Experience Edition
- Windows 10 (Desktop mode)
Note: Xchange is not supported on a Windows server that is also configured as a Windows domain controller.
Minimum Hardware Requirements
- Processor: As advised by Microsoft for Windows Operating Systems specified above
- 4GB Memory
- 20GB free hard drive space
- Network adapter connected to a TCP/IP network (not wireless)
Virtual environments are supported e.g. Vmware, Hyper-V
Note: A dedicated server is required for medium server installations.
Minimum Server Specifications - Large Multi Site
These minimum server specifications are valid for the following parameters:
- Up to 6 sites for OfficeServ
- Up to 15 sites for SCM
- Up to 300 trunks across combined sites
- Up to 4000 calls per hour
- Up to 1000 extensions / users
Supported Operating Systems
- Windows Server 2019 Desktop Experience Edition
- Windows Server 2016 Desktop Experience Edition
- Windows 10 (Desktop mode)
Note: Xchange is not supported on a Windows server that is also configured as a Windows domain controller.
Microsoft SQL Server Requirements
- SQL Server 2008 R2
- SQL LocalDB*
Minimum Hardware Requirements
- Processor: As advised by Microsoft for Windows Operating Systems specified above
- 4GB Memory
- 20GB free hard drive space
- Network adapter connected to a TCP/IP network (not wireless)
Virtual environments are supported e.g. Vmware, Hyper-V
Note: A dedicated server is required for medium server installations.
Xchange PC Client
Supported Operating Systems
- Windows 10 (Desktop mode)
Note: Terminal Services / Citrix are not supported with Xchange Softphone.
Minimum Hardware Requirements
- 1.8 GHz Pentium-class processor
- SVGA display
- 2GB Memory
- 1GB free hard drive space
- Network adapter connected to a TCP/IP network
- Keyboard and mouse
Note: ultra-wide monitors not supported
Xchange Mac Client
Supported Operating Systems
- macOS Version 10.15: Catalina
- macOS Version 10.14: Mojave
- macOS Version 10.13: High Sierra
- macOS Version 10.12: Sierra
- OSX Version 10.11: El Capitan
Minimum Hardware Requirements
- Mac with an Intel processor
- SVGA display
- 1GB Memory
- 1GB free hard drive space
- Network adapter connected to a TCP/IP network
- Keyboard and mouse
Xchange Operator PC Client
Supported Operating Systems
- Windows 10 (Desktop mode)
Minimum Hardware Requirements
- 1.8 GHz Pentium-class processor
- SVGA display
- 2GB Memory
- 1GB free hard drive space
- Network adapter connected to a TCP/IP network
- Keyboard and mouse
Maximum Operators per Server
- Up to 6 Xchange Operator on a small site
- Up to 8 Xchange Operator on a medium site
- Up to 10 Xchange Operator on a large site
Unified Communicator Client
Supported Operating Systems
- Android 9.0 or later
- iOS 9.0 or later
Xchange TAPI Driver
Supported Operating Systems
- Windows 10 (Desktop mode)
Minimum Hardware Requirements
- 1.8 GHz Pentium-class processor
- SVGA display
- 2GB Memory
- 1GB free hard drive space
- Network adapter connected to a TCP/IP network
- Keyboard and mouse
Salesforce Adapter
Supported Operating Systems
- Windows 10 (Desktop mode)
Supported Browsers
- Microsoft Edge
- Google Chrome
- Mozilla Firefox
- Opera
- Safari
License Type
- Xchange Integrator
Web Dialing
Supported Versions
| Browser | Supported Versions | Extension / Add-on |
|---|---|---|
| Internet Explorer (PC) | 11 * | Telephone Number Detection 1.1.0 |
| Google Chrome (PC and Mac) | 77.X | Telephone Number Detection 1.2.2 |
| Mozilla Firefox (PC) | 69.X | Telephone Number Detection 1.2.2 |
| Opera (PC and Mac) | 64 | Telephone Number Detection 1.2.2 |
| Safari (Mac) | 11.0 | Telephone Number Detection 1.2.2 |
*Microsoft security patch MS14-080 stops web-page dialing working with IE11. Please contact the support desk if you are experiencing this issue.
Skype for Business
Supported Versions
- Skype for Business 2015 and 2016 client
Enchancements
Supported Versions
- Directory integration: Microsoft Active Directory 2000, 2003, 2003 (R2), 2008, 2008 (R2) & 2012
- Calendar Integration: Microsoft Exchange 2010 - 2013
Microsoft Components
.NET Framework
- .NET 4.5 Framework (required and shipped with software)
Note: Samsung Xchange Server makes use of a light weight embedded database.