Xchange is a powerful unified communication software suite giving users a high level of integration, communication and collaboration with their Samsung phone system.
Strong integration to a huge range of different CRM and Business systems gives users information about callers quickly and efficiently significantly increasing productivity.
The Xchange product suite is not only cost effective but also very easy to maintain and install.
Xchange Dial / Business
All the call functions you need with a simple click. Dial, transfer, hold, consult and others plus integration with Microsoft Outlook and Lotus Notes.
Dial / Business license not enough for you?
If you need enhanced call history, citrix and terminal services support you can then use Xchange Dial Plus / Business Plus licence
Xchange Dial Plus / Business Plus
All the features of Xchange Dial / Business with enhanced call history, citrix and terminal services support and integration with ACT!, Goldmine, Maximizer, Microsoft access and National Directories. This allows instant access to relevant information making the end user experience so much more efficient and saving the customer both time and ultimately money.
Dial Plus / Business Plus doesn't support your application?
If you need access to even more integrations and want to save even more time, then the CRM Integrator licence is for you.
All the features of Xchange Dial Plus / Business Plus with many custom and standard CRM applications and databases. This allows instant access to relevant information making the end user experience so much more efficient and saving the customer both time and ultimately money.
Looking for a PC-based Attendant Console?
If you offer receptionist services and need to manage a high volume of calls then Xchange Operator is ideal for you.
Xchange Operator is a full screen client application designed to make your phone easier and more convenient to use. Xchange Operator is a fully featured PC Console application incorporating many of the benefits of Xchange Integrator, including extension status, a range of dialing options and full CRM/Database integration for both directory searching, dialing and 'popping' contacts.
Do you need TAPI?
The Xchange product suite includes a Full TSP Driver