What is Xchange Desktop?

Xchange Desktop is the standard user desktop client (available on PC and Mac), providing a range of features dependent upon the license type used and the connected telephone system. The license types available are:

OfficeServ: Dial, Dial Plus and Integrator
SCMC / SCME: Business, Business Plus & Integrator

Xchange Dial / Business

Features include desktop call control, presence, messaging, click to dial, integration with Outlook, Lotus Notes but excludes integration to the other CRM and database systems supported by Xchange Dial Plus / Business Plus and Integrator.


Xchange Dial Plus / Business Plus

Dial Plus / Business Plus provides all the features of Dial / Business and in addition, provides enhanced call history, support to citrix / terminal services and integration (caller preview, screen popping, Address Book searching) to ACT!, Goldmine, Maximizer, Microsoft access and National Directories.

Preferred device selection, availability-based actions and the Presence window's combined view also available with this license.


Xchange Integrator

Integrator provides all the features of Dial Plus / Business Plus and in addition, provides integration (caller preview, screen popping, Address Book searching) to an extended range of popular CRM and other customer facing applications.

Other databases can be supported on request. Click here to find out more about the applications we work with.


PC / Mac Feature Comparison