What is Xchange Operator?
Xchange Operator is a full screen PC Attendant Console designed to manage the distribution of large inbound call volumes.
It also incorporates many of the benefits of Xchange, including:
Searching contacts in one or multiple integrated CRM or database applications while your phone is ringing so you know who is calling before you answer the phone
Allows you to answer, hang up, transfer or place a call on hold with the click of your mouse
Full range of "click-to-dial" options available (integrated CRM or database applications, quick dial, web page, tapi dialling and others)
Provides local call logs, enabling you to view previous calls (including missed calls) and return the call easily
Provides presence information, allowing you to see if your colleagues are on the phone before you transfer a call to them
Built-in address book