As of April 16, 2020 SARS-CoV-2 Response

We are committed to the safety and health of all our Worldwide Employees and Customers and will endeavour to follow all guidelines of Centers for Disease Control and Prevention (CDC), Public Health England and applicable local governments. During this time all our global teams will be following Work-From-Home directives and will continue to work normal business hours. We apologize for any delay in responses and appreciate your understanding.

Warranty

Irrespective of Software Assurance, Xchange software is covered by a manufacturer's warranty for a period of three months from the time of purchase.

Within the Warranty period Samsung will undertake reasonable efforts to resolve any issues that can be attributed to manufacturing defects or, if unsuccessful, provide a refund.