Product Support Lifecycle
Xchange PC
| Version | Iteration | End of Sale Date | End of Support Date |
|---|---|---|---|
| <2.1 | NA | 1st March 2012 | |
| 2.1 | NA | 1st March 2012 | |
| 2.2 | 10 | NA | 1st March 2013 |
| 2.3 | 18 | NA | 30th September 2014 |
| 2.4 | 30 | NA | 16th January 2016 |
| 2.5 | 38 | NA | 23rd February 2016 |
| 2.6 | 12 | NA | 5th February 2019 |
| 3.0 | 13 | NA | 12th September 2020 |
| 3.1 | 0 | NA | 3rd May 2022 |
| 3.2 | 0 | NA | 4th May 2022 |
| All versions | All | 31st December 2022 | 31st December 2024 |
Xchange Mac
| Version | Iteration | End of Sale Date | End of Support Date |
|---|---|---|---|
| 2.4 | 4 | NA | 1st March 2014 |
| 2.4 | 5 | NA | 16th January 2015 |
| 2.4 | 9 | NA | 24th May 2016 |
| 2.4 | 11 | NA | 17th August 2017 |
| 2.6 | 21 | NA | 18th May 2020 |
| All versions | All | 31st December 2022 | 31st December 2024 |
Xchange Operator (PC Only)
| Version | Iteration | End of Sale Date | End of Support Date |
|---|---|---|---|
| 2.3 | 19 | NA | 30th September 2014 |
| 2.4 | 30 | NA | 16th January 2016 |
| 2.5 | 38 | NA | 23rd February 2018 |
| 2.6 | 12 | NA | 5th February 2019 |
| 3.0 | 13 | NA | 26th November |
| All versions | All | 31st December 2022 | 31st December 2024 |
Xchange TAPI driver
| Version | Iteration | End of Sale Date | End of Support Date |
|---|---|---|---|
| 2.5 | 38 | NA | 1st February 2019 |
| 2.6 | 12 | NA | 26th November 2020 |
| All versions | All | 31st December 2022 | 31st December 2024 |
Unified Communicator for Android
| Version | Iteration | End of Sale Date | End of Support Date |
|---|---|---|---|
| All versions | All | 30th September 2022 | 31st December 2023 |
Unified Communicator for iOS
| Version | Iteration | End of Sale Date | End of Support Date |
|---|---|---|---|
| 2.4 | 7 | NA | 5th February 2018 |
| 2.6 | 21 | NA | 19th May 2021 |
| All versions | All | 31st December 2022 | 31st December 2023 |
Xchange Mobile
| Version | Iteration | End of Sale Date | End of Support Date |
|---|---|---|---|
| All versions | All | NA | 29th July 2020 |
Windows Mobile Client
| Version | Iteration | End of Sale Date | End of Support Date |
|---|---|---|---|
| All versions | All | NA | 14th April 2017 |
Other Notices
| Notice description | Date |
|---|---|
| Xchange Softphone feature End of Sale | 5th February 2021 |
Frequently Asked Questions
When you use a supported version and subscribe to Software Assurance, you can get technical support for the given version. If your version is no longer supported, we're not able to provide support even if you have a valid software assurance contract and we suggest that you upgrade to a supported version or, preferably, to the latest available version.
Any new major or minor release is supported for a minimum period of 12 months. Please review the support table for latest information on supported versions.
Xchange systems that are not licensed for Software Assurance will be unable to upgrade to later major or minor versions of the software. It should be noted that Iteration upgrades within a major/minor release do not require the Xchange system to be licensed for Software Assurance.