Operator

Operator

Xchange Operator is a full screen client application designed to make your phone easier and more convenient to use.

Xchange Operator is a fully featured PC Console application incorporating many of the benefits of Xchange, including:

  • Extension status
  • User presence and availability *
  • Messaging *
  • A range of dialling options
  • Full CRM/Database integration for both directory searching, dialling and 'popping' contacts.

* Xchange Operator only

With Xchange Operator, it is possible to automatically pop a script and associated notes when a DDI number is called. This is very helpful if Xchange is managing a multi-tenant environment or if dedicated DDI numbers have been allocated to customers.

Xchange Operator also supports multi-site operation enabling an operator on a single site to distribute calls to other connected sites. (Note: this requires prior set up of Xchange multi-site)

Solo Operator has both the client and server elements of the solution installed on the operator's PC, which makes a direct connection to the Samsung OfficeServ system. Solo Operator supports a single operator on a single site and is designed for simple applications. Solo Operator does not support messaging or multi-site operation.

Xchange Operator has just the client application installed on the operator's PC, which then makes a connection to the Samsung Xchange Server. This version is required if multiple operators, messaging, integration with Xchange clients or multi-site features are required.