System Requirements

Minimum Server Specifications-Small Single Site

These minimum server specifications are valid for the following parameters:

  • Single site
  • Up to 30 trunks
  • Up to 500 calls per hour
  • Up to 50 extensions / users

Supported Operating Systems

  • Windows Server 2022 Desktop Experience Edition
  • Windows Server 2019 Desktop Experience Edition
  • Windows 10
32 bit and 64 bit

Note: Xchange is not supported on a Windows server that is also configured as a Windows domain controller.

Minimum Hardware Requirements

  • Processor:As advised by Microsoft for Windows Operating Systems specified above
  • 4GB Memory
  • 20GB free hard drive space
  • Network adapter connected to a TCP/IP network (not wireless)

Virtual environments are supported e.g. Vmware, Hyper-V

Note:A small single site server installation may co-exist with other applications on a shared server. However, if the machine experiences performance issues then a dedicated server should be used.


Minimum Server Specifications-Medium Multi Site

These minimum server specifications are valid for the following parameters:

  • Up to 6 sites
  • Up to 150 trunks across combined sites
  • Up to 2000 calls per hour
  • Up to 400 extensions / users

Supported Operating Systems

  • Windows Server 2022 Desktop Experience Edition
  • Windows Server 2019 Desktop Experience Edition
  • Windows 10
32 bit and 64 bit

Note: Xchange is not supported on a Windows server that is also configured as a Windows domain controller.

Minimum Hardware Requirements

  • Processor:As advised by Microsoft for Windows Operating Systems specified above
  • 4GB Memory
  • 20GB free hard drive space
  • Network adapter connected to a TCP/IP network (not wireless)

Virtual environments are supported e.g. Vmware, Hyper-V

Note:A dedicated server is required for medium server installations.


Minimum Server Specifications-Large Multi Site

These minimum server specifications are valid for the following parameters:

  • Up to 6 sites for OfficeServ
  • Up to 15 sites for SCM
  • Up to 300 trunks across combined sites
  • Up to 4000 calls per hour
  • Up to 1000 extensions / users

Supported Operating Systems

  • Windows Server 2022 Desktop Experience Edition
  • Windows Server 2019 Desktop Experience Edition
  • Windows 10
64 bit only

Note: Xchange is not supported on a Windows server that is also configured as a Windows domain controller.

Minimum Hardware Requirements

  • Processor:As advised by Microsoft for Windows Operating Systems specified above
  • 4GB Memory
  • 20GB free hard drive space
  • Network adapter connected to a TCP/IP network (not wireless)

Virtual environments are supported e.g. Vmware, Hyper-V

Note:A dedicated server is required for medium server installations.


Xchange PC Client

Supported Operating Systems

  • Windows Server 2022 Desktop Experience Edition
  • Windows Server 2019 Desktop Experience Edition
  • Windows 10

Note: Terminal Services / Citrix are not supported with Xchange Softphone.

Minimum Hardware Requirements

  • 1.8 GHz Pentium-class processor
  • SVGA display
  • 2GB Memory
  • 1GB free hard drive space
  • Network adapter connected to a TCP/IP network
  • Keyboard and mouse

Note: ultra-wide monitors not supported


Xchange Mac Client

Supported Operating Systems

  • macOS Version 10.14: Mojave
  • macOS Version 10.13: High Sierra
  • macOS Version 10.12: Sierra

Minimum Hardware Requirements

  • MAC with an Intel processor
  • SVGA display
  • 1GB Memory
  • 1GB free hard drive space
  • Network adapter connected to a TCP/IP network
  • Keyboard and mouse

Xchange Operator PC Client

Supported Operating Systems

  • Windows Server 2022 Desktop Experience Edition
  • Windows Server 2019 Desktop Experience Edition
  • Windows 10
32 bit and 64 bit

Minimum Hardware Requirements

  • 1.8 GHz Pentium-class processor
  • SVGA display
  • 2GB Memory
  • 1GB free hard drive space
  • Network adapter connected to a TCP/IP network
  • Keyboard and mouse

Maximum Operators per Server

  • Up to 6 Xchange Operator on a small site
  • Up to 8 Xchange Operator on a medium site
  • Up to 10 Xchange Operator on a large site
Note: Terminal Services / Citrix are not supported with Xchange Operator

Unified Communicator Client

Supported Operating Systems

  • Android 9.0 or later
  • iOS 12.0 or later
Note: Please be aware that Huawei devices are currently unable to initiate calls through Dial Through.

Xchange TAPI driver

Supported Operating Systems

  • Windows Server 2022 Desktop Experience Edition
  • Windows Server 2019 Desktop Experience Edition
  • Windows 10

Minimum Hardware Requirements

  • 1.8 GHz Pentium-class processor
  • SVGA display
  • 2GB Memory
  • 1GB free hard drive space
  • Network adapter connected to a TCP/IP network
  • Keyboard and mouse

Salesforce Adapter

Supported Operating Systems

  • Windows Server 2022 Desktop Experience Edition
  • Windows Server 2019 Desktop Experience Edition
  • Windows 10

Supported Browsers

  • Microsoft Edge
  • Google Chrome
  • Opera

License Type

  • Xchange Integrator

Web Dialing

Supported Versions

Browser Supported Versions Extension / Add-on
Microsoft Edge Legacy (PC) 87.X Telephone Number Detection 1.2.5
Google Chrome (PC and MAC) 86.X Telephone Number Detection 1.2.5
Mozilla Firefox (PC) 86.X Telephone Number Detection 1.2.5
Opera (PC and MAC) 72.X Telephone Number Detection 1.2.6


Enchancements

Supported Versions

  • Directory integration:Microsoft Active Directory 2000, 2003, 2003 (R2), 2008, 2008 (R2) and 2012
  • Calendar Integration:Microsoft Exchange 2010- 2013

Microsoft Components

.NET Framework

  • .NET 4.5 Framework (required and shipped with software)
  • .NET 4.8 Framework from V3.2 (required and shipped with software)
  • Microsoft Visual C++ 2015-2019 Redistributable

Note:Samsung Xchange Server makes use of a lightweight embedded database.