Installation options

Effective date: 26th April 2019

Last updated:9th May 2019

Item descriptions, deliverables and lead times

Remote Installations

Lead time (all items)

The next three available dates for installations are offered 5 working days from submission and validation of pre-installation checklist.

Nota:If the deliverables cannot be fulfilled in a single remote session then additional remote sessions will be undertaken until work is completed.

Item Description:Xchange Server and two clients

Deliverables

  • Review of pre-installation checklist and confirmation that pre-requisites are met.
  • Install server software, install license, connect to PBX, ensure extensions are monitored and controllable.
  • Install client software on first desktop device and ensure it connects to the server and controls handset as expected.
  • Undertake same exercise on a second desktop device with on-site resource observing.
  • Assist on-site resource with configuration of third desktop device.
  • Provide telephone support for the remainder of the day and the following day should the on-site resource require it.

Item Description:Xchange server and 'Standard / Controlled' application integration up to two clients

Deliverables

  • Review of pre-installation checklist and confirmation that pre-requisites are met.
  • Install server software, install license, connect to PBX, ensure extensions are monitored and controllable.
  • Install client software on first desktop device and ensure it connects to the server and controls handset as expected.
  • Set up and test application integration on a single user PC.
  • Undertake same exercise on a second desktop device with on-site resource observing.
  • Assist on-site resource with configuration of third desktop device.
  • Provide telephone support for the remainder of the day and the following day should the on-site resource require it.

Item Description:'Standard / Controlled' application integration (new site) up to two clients

Deliverables

  • Review of pre-installation checklist and confirmation that pre-requisites are met.
  • Set up and test application integration on a single existing user PC already installed and configured with client software.
  • Undertake same exercise on a second desktop device with on-site resource watching observing. Provide telephone support for the remainder of the day and the following day should the on-site resource require it.

Item Description:'Standard / Controlled' application integration (existing site) up to two clients

Deliverables

  • Review of pre-installation checklist and confirmation that pre-requisites are met.
  • Set up and test application integration on a single existing user PC already installed and configured with client software.
  • Assist on-site resource with configuration of second desktop device.
  • Provide telephone support for the remainder of the day and the following day should the on-site resource require it.

On-Site Installations (UK Only)

Lead time (all items)

The next three available dates for installations are offered 5 working days from submission and validation of pre-installation checklist.


Item Description:On Site Installation 1 day (within standard travel zone)

Deliverables

  • Review of pre-installation checklist and confirmation that pre-requisites are met.
  • Install server software, install license, connect to PBX, ensure extensions are monitored and controllable.
  • Install client software on first desktop device and ensure it connects to the server and controls handset as expected.
  • Set up and test application integration on a single user PC.
  • Undertake same exercise on up to ten desktop device with on-site resource watching.
  • Assist on-site resource with configuration of desktop device.
  • Provide telephone support for the following day should the on-site resource require it.