Samsung Xchange allows users to integrate with the contact data from ConnectWise. When configured, dialling from ConnectWise is performed by either using ConnectWise's inbuilt dialling methods.

When on a call, if the called or calling party's details are in the ConnectWise database then this will be detected and a ConnectWise button will be shown. When pressed, the associated contact record will appear.

Using the Address Book, the ConnectWise contact database will also be searched and the results displayed. Users can then select a contact and access the record or dial directly using the mouse.

Finally, the Call History window includes the contact details from ConnectWise and can also be used to show the contact or dial them directly.

For more information regarding your version of Connectwise, click on the related link below (link opens in a new page):