What's New

Xchange 3.0

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New and improved UI design

Multiple improvements across the board making things quicker and easier than ever before.

Designed for you

The brand new graphical user interface has been designed to reflect feedback from our user community and the latest design trends.

Hover menu

The context menu has been replaced by the hover menu. It appears automatically when the mouse cursor is hovering over certain user interface elements.

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Tray menu redesigned

Major improvements in functionality and efficiency.

Search

Search results are shown with the system tray itself improving efficiency and use of screen space.

Status

The call status for a user/extension is also displayed within the tray menu search results avoiding the need to go to the Presence window to check their status.

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Streamlined Presence window

New user icons, availability settings and improved call control functionality.

User icons

Square user icons are given a unique colour and initials for each user along with their extension status (busy lamp field).

Availability

Set DND and Forward states directly from the Presence window

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New Preview window layout

View multiple calls in one window as well as notes and other caller-related information.

Larger

Improved larger window layout which will resize according to the amount of content to display.

Stacking

Calls involving multiple parties use stacked windows with the active call always at the front.

Notes

Microsoft Outlook and Xchange Contacts notes are now visible within this window.

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Recently Added Integrations

Standard

Our suite supports integration to a range of globally established cross-vertical CRM and DB applications with support for the standard integration features. The integration can easily installed and configured directly by the customer or reseller.

LDAP


ACT! Premium (Version V20)


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Partner

Our suite supports integration to a range of cross vertical or vertical specific CRM and DB applications with support for either the standard integration features or an alternative set of integration features. The integration can easily installed and configured directly by the customer or reseller.

Other

This classification applies to a range of cross vertical or vertical specific CRM and DB applications where integration has been achieved to meet a specific customer request. Integration features may vary by application and support for future versions might not be available. The integration must be installed by the Developer.