Call control

Making calls

Making calls from your computer is straightforward with Xchange.

It will increase your productivity by saving you time and reducing the number of misdialled numbers.


Receiving calls

Xchange can be used to tell you who is calling before you answer the phone. This can prove beneficial in many ways.

When you are busy working on a project it can allow you to be selective about which calls to answer. Also, it can allow you to greet the caller in a more personal way. When receiving a call it is very easy to store the caller's name for future use. Also with CRM integration, callers' details are quickly searched and displayed.


Transferring calls

Xchange provides an easy method to transfer calls.

Through the Presence window it allows users to see the availability of their colleagues and make intelligent decisions when transferring calls.

Users can perform an immediate transfer to quickly distribute calls. Or they can easily use Xchange to consult with colleagues and switch between calls.