What is Xchange Desktop?
Xchange Desktop is the standard user desktop client (available on PC and Mac), providing a range of features dependent upon the license type used and the connected telephone system. The license types available are:
OfficeServ: Dial, Dial Plus and Integrator
SCMC / SCME: Business, Business Plus & Integrator
Dial / Business
Features include desktop call control, presence, messaging, click to dial, integration with Outlook, Lotus Notes but excludes integration to the other CRM and database systems supported by Xchange Dial Plus / Business Plus and Integrator.
Dial Plus / Business Plus
Dial Plus / Business Plus provides all the features of Dial / Business and in addition, provides enhanced call history, support to citrix / terminal services and integration (caller preview, screen popping, Address Book searching) to ACT!, Goldmine, Maximizer, Microsoft access and National Directories.
Preferred device selection, availability-based actions and the Presence window's combined view also available with this license.
Integrator provides all the features of Dial Plus / Business Plus and in addition, provides integration (caller preview, screen popping, Address Book searching) to an extended range of popular CRM and other customer facing applications.
Other databases can be supported on request. Click here to find out more about the applications we work with.
Xchange Dial / Business, Dial Plus / Business Plus & Integrator Features
Searching contacts in one or multiple integrated CRMs or database applications while your phone is ringing so you know who is calling before you answer the phone
Allows you to answer, hang up, transfer or place a call on hold with the click of your mouse
Full range of "click-to-dial" options available (integrated CRM or database applications, quick dial, web page, tapi dialling and others)
Provides local call logs, enabling you to view previous calls (including missed calls) and return the call easily
Provides presence information, allowing you to see if your colleagues are on the phone before you transfer a call to them
Users can search for existing contacts or create new ones easily while on the telephone
Caller's contact record is displayed in the integrated application