Softphone Configuration

This guide details the steps required to configure the Xchange inbuilt Softphone

Note:Terminal Services / Citrix are not supported with Xchange Softphone.

The notes below are limitations of softphone with OfficeServ PBX with SIP trunking configured:

    • Softphone does not support Internal consult transfers calls
    • MPS (Media Proxy Server) is not supported as call un-hold will result in one way audio

PBX's with ISDN trunks are supported and these notes do not apply.

  • A valid third-party SIP Extension and Password must be configured in the PBX Configuration.

Audio settings must be configured on the Xchange Server Configuration tool, under "Equipment" > "Advanced"

Related topic:Advanced settings

  • A Xchange Softphone License must be available for each Xchange Softphone user in the License Serial on the Xchange Server
  • XchangeClient Configuration > Telephony

    In this example:

    • Extension has been entered as "4205"
    • The SIP Password for extension 4205 has been entered

      Softphone configuration example
  • Audio Settings must be configured on the Client Settings:

    • Select "Microphone", "Headset" and "Ringer" from available audio devices in the menus
    • The "Network Card" must be selected from the detected network adapters
    • Echo Cancellation should be set to the user's preference
    • Available codecs can be enabled/disabled as required

      Audio window

Multiple audio devices can be selected and the software will attempt to use whatever audio device is available based on the order they are listed in.

'Options' and 'Codecs' should be left on their default settings unless your system administrator tells you otherwise.

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