PhoneHelper quick reference

PhoneHelper.exe is a utility that ships with Xchange PC Client enabling certain features of the product to be called directly.

Available Commands

Command (parameter)	Description
Hangup	Hangup an active call
Answer	Answer a ringing call
Deflect (extension)	Deflect a call when the handset is ringing to another extension
Hold	Hold an active call
Unhold	Unhold a held call
MakeCall (destination)	Make a call
CallHistory	Show Call History window
Presence	Show Presence
Contacts	Show Address Book
Settings	Show config

How to Execute the Commands

1. Using via a desktop shortcut

2. Using from the Windows Command line

Target = 'C:\Program Files (x86)\CTI\PhoneHelper.exe' MakeCall(xxx)

xxx = number to dial.

Example

Create a desktop shortcut to show address book

Target = 'C:\Program Files (x86)\CTI\PhoneHelper.exe' Contacts