Equipment -> Virtual devices

Virtual devices allow an extension to be configured on the Xchange server that is used to monitor calls to/from an external PSTN number.

When a call is made/received to/from the external number (from a real extension that is monitored by the Xchange server) the extension icon will change from a black dot to a red circle. This allows all Xchange users to know when a colleague is talking to the user of the external number. A user can also be created and associated with the virtual device, making the functionality visible in the User view, as well as the Extension view in the Presence window. Virtual devices require a license.

Add button

To add a virtual device manually, click this button.

Edit button

The virtual devices that have already been created can be administered from this page by selecting them in the list and clicking the 'Edit' button.

When editing a virtual device, the following settings are available:

• State - Status of calls on Virtual device (information only).
• Number - External PSTN number associated with external caller.
• Department - Department assigned to the Virtual device.
• Do not monitor - This is set when you want to ignore telephony activity at this virtual device.
• Use name from telephone system - Not applicable to virtual devices.
• Hide status - Do not show users with this value set on the 'Presence' window.

Remove button

To delete a virtual device, select it from the list and click on the 'Remove' button.

Search

You can search for listed virtual devices by entering text into the 'Search' box. The search function looks through the information in the item list.