Mobility settings

If these settings have been preconfigured by the system administrator, they will not be available for editing i.e. they will be grayed out.

Users can have multiple devices registered to them when logged in and the devices are set up on this screen. When multiple devices are registered to a user, a Preview window will appear on their PC client when any of your associated devices ring e.g. deskphone, softphone or mobile phone. A contact record can be popped as normal when a match in an integrated database or CRM is found.

Use second extension option

To use a second deskphone extension, tick this box and enter the extension number of the appropriate deskphone.

Use softphone option

A softphone can be configured as the primary or secondary device that is controlled by Xchange. To configure as the secondary device then tick this box and simply enter the SIP extension that has been set up for the user on the telephone system and the related user credentials. To configure as the primary device then click here.

Xchange can only provide a single SIP softphone and will hence not allow both Softphone options to be ticked concurrently. The softphone requires both a Xchange license and a configured and licensed SIP extension on the telephone system.

The audio device (e.g. USB headset) to use with the device is selected from the 'Audio' configuration option. For configuration details, click here.

To complete the installation, a change to the server configuration must also be made. For configuration details, click here.

Use Mobex device option

To use a mobile phone, tick this box and enter the extension number allocated to the mobile phone.