Samsung Xchange connects your telephone to your office computer, making you more productive.
When a call is received at your telephone, the caller's telephone number is displayed on your computer screen in a small, discreet notification window.
Samsung Xchange can also connect to your company's databases to look up the name of the caller for you and display it.
This will allow you to know who is calling even before answering the phone.
You can also use the buttons on the notification window to answer the call, or to go to the caller's record in the CRM application, saving you valuable time during the call.
This can make you more productive and help to make your customers happier.
As well as "popping" inbound callers' details, Samsung Xchange allows you to quickly and easily dial from your computer and to search for contacts, often in an easier way than is provided by the actual CRM application itself.
In addition to CRM integration and call previewing, Samsung Xchange provides the following features:
- Call control from your PC.
- Internal database for shared contacts that are not in the company's main CRM database.
- A detailed call history to see at a glance who you have been calling.
This includes calls missed when your computer is turned off
- Dial from anywhere - web pages, Microsoft applications, most database applications and many other places.
- Presence - see the presence status of colleagues, including whether they are in available, out of the office, in a meeting and directly place a call to them.
With Samsung's latest Operator Console, your reception staff become more than just call handlers, they become an integral part of your sales and customer service operation.
It is important that incoming calls are managed as effectively and professionally as possible by your reception staff.
That's why Samsung has developed Xchange Operator, a full screen application designed to be used in conjunction with a telephone handset to provide full operator functionality.
With the simplicity of point and click operation, Xchange Operator replaces traditional handset key and lamp working to offer each operator extensive call handling functionality, thus improving their management of incoming call traffic.
Xchange Mobile is an application for Android, iOS and Windows Phone mobile phones that connects to a Samsung Xchange Server.
Samsung Xchange Mobile client provides both dialing and collaboration features enabling your mobile workers to communicate with office-based workers and benefit fully from the Xchange portfolio.